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"Club Bespaq" Reward Points FAQ's

“Club Bespaq” Reward Points Program Information

What are rewards points?
Reward points are given to each 1/12 scale Bespaq item in the Cynthia Howe Miniatures online store. Each product has its own point value based on a percentage of the retail price.

How can I use my rewards points?
Reward points are basically same as cash; consider them to be Bespaq Bucks!  For example: if you have 10 points, that is equal to $10.00. Please note that reward points are earned for each order placed, but they can only be applied to future orders. Earned points can only be redeemed on purchases of Bespaq Items. Customers will need to add the points to use on each order at the time of check out.

Can I save my rewards points?
Yes, points can be saved and used as you choose. You can save all accumulated points to use on one future order or you can use some points now and some later.

When are new points added to my customer account?
New points are added to customer accounts as orders are processed. Please be patient with us, as we will manually need to add points to your account. We will move pending points to accounts on a daily basis. You may not see your points immediately, but we will add them as soon as possible.

How often will I receive reward points?
New points are added each time you place a new order. You will accumulate the number of points for the items you purchased. For example: if you purchase one $100.00 Bespaq item, you will be awarded 10 rewards points.  That's $10.00!

What products receive rewards points?
Bespaq pieces in 1/12 scale receive points.  No points are given on 1/4 scale or our exclusive large baby house as these are already being sold at a minimal mark up.

How do I redeem my rewards points?
IMPORTANT:  When redeeming your Club Bespaq points, you can have ONLY Bespaq items in your shopping cart.  If you have items from other categories in your cart, the redeem points menu will not be displayed. During the check out process you can enter the points you would like to apply to your order before confirming your order. Please note that once you confirm your order any rewards points entered for redemption will be deleted from your account. Also please note that if you forget to use your points when checking out, you will need to save them for the next order you place. We cannot edit orders to change or add reward points. Thank you for your understanding.

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