Shipping & Returns

Shipping: Shipping costs are estimated based on weight and your selection of delivery service. The costs are calculated by the actual provider and are estimated as close to actual cost as possible. We do not charge a handling charge, but be aware that the packing materials may cause a slight variance in weight when shipping heavy items, particularly when packing for shipment overseas.

Optional Shipping Insurance: During checkout, you will be given the option to purchase insurance for your package. We strongly recommend insurance on all overseas shipments. Insured shipments that are lost or damaged in transit will be replaced at no charge to you provided you inform us immediately of the loss, and assist as necessary with the insurance claim procedures. If you choose to not purchase insurance on any shipment, international or domestic,, we accept no liability for lost or damaged merchandise and no refund or replacement will be provided.

Delivery Times: We make every effort to keep all items instock and ready to ship. We make every effort to ship all  orders within 3 business days of receipt.

If a mold is not in stock when we receive your order, it will be poured immediately, however, we will not ship the mold to you until it is completely dry, which can take up to 7 days.  Wet molds are too easily damaged in shipping and receiving a wet mold would be of no use to you.

The  other exception to our delivery time is orders for painted doll kits. Kits are painted to order, and require 6-8 weeks delivery time.  If you order several items including a painted doll kit, all items will be shipped together when the kit is finished unless we are otherwise instructed.

Return Policy: If you wish to return any item, you must contact us via e-mail prior to you returning item. A full refund will be given, excluding shipping, if returned within 10 days of purchase and as long as the item is in the same condition in which it was shipped to you.